Direct Energy

What You Should Know About Direct Energy

Direct Energy is a major electricity company serving over 4 million customers across North America including Texas. Direct Energy is part of [Centrica, PLC] a publicly traded company based in London, England. Direct Energy North America is based in Houston, TX.

How Many Customers Does Direct Energy Have In Texas?

Direct Energy is the 3rd largest competitive electricity company in Texas with more than 550 thousand customers and an 8.7% market share.

Is Direct Energy Pricing Good?

Based on Dept. of Energy [EIA] data Direct Energy charged customers an average 12.3 cents per kWh in 2018 which is 6% above the Texas average rate resulting in an EIQhome Cost Index of 106 and our assessment of as “Good” overall rating. Please note, the price competitiveness of your Direct Energy plan depends on the specific plan you select and your own unique energy profile.

What are Current Direct Energy Plans and Rates?

In Texas, Direct Energy offers a variety of plans with different rates and terms. The following provides a listing of current Direct Energy plans currently available in the Texas market

What is Direct Energy Contact Information?

Do you have a question or want to enroll with Direct Energy

• Call Direct Energy Customer Care – 855.461.9824
• Website [DirectEnergy.com]
• Headquarters Address - Direct Energy12 E Greenway Plaza #250, Houston, TX 77046

What Areas of Texas does Direct Energy Serve?

Direct Energy covers all competitive electricity zones within Texas where customers must select an REP to serve their home electricity needs.

What Utility Service Territories does Direct Energy Serve?

• Oncor
• Centerpoint
• AEP-North
• AEP-Central
• TNMP

Electricity Plan Shopping Tips for Direct Energy

Knowing some basic facts about your home electricity usage and your current electricity plan can save you from making a big mistake when shopping for your new home electricity contract.

1. Grab a Copy of a Recent Electricity Bill - Your current bill has all the information you need to enroll in a new plan.

2. Know Your Current Contract End Date – Make sure you are not exposing yourself to an expensive Early Termination Fee (ETF).

3. Know Your Average Monthly Usage – Many plans have base fees and have usage tiers that can have a big impact on your average rate / kWh used.

4. Read the Electricity Facts Label (EFL) – All electricity plans in Texas are required to publish an EFL that lists all charges associated with a plan. Check it out for hidden fees and verify others such as Early Termination Fees to make sure they match the summary presented to you and that they are to your liking.

5. Check Out Comments and Complaints – Make sure you review Google ratings and [PUCT Texas Complaints] to get a sense about where the REP stacks up. The Public Utility of Texas publishes an updated list of complaints linked above.

What Direct Energy Plan Is Right For You?

Direct Energy is currently offering a range of different categories of plans including Fixed Price, Free Power and 100% Green for Texas residential customers. These include:

• “Live Brighter” - Fixed price plans of various terms
• “Twelve Hour Power” - Free electricity from 9pm - 9am everyday
• “Free Power Weekends” - Free electricity from Friday 7pm to Sunday 12 Midnight
• “Green Texas” - 100% renewable energy

Direct Energy plans utilize a flat rate per kWh plus a flat base monthly charge plus an Early Termination Fee (ETF).

Currently, Direct Energy plans other than Green Texas use about 15.5% renewable green electricity compared to a state average of 19.1%.

Are Direct Energy “Free Plans” Worth It?

Direct Energy Twelve Hour Power and Free Power Weekends plan rates typically have a higher per kWh rate than the traditional fixed price plan for similar plan lengths. This means you are paying a significant premium for those non-free hours.

Does it make sense for you? It totally depends on when you typically use electricity.

It is EIQhome’s experience for most households Free Plans do not result in a lower bill for the customer. But if you happen to use the most of your electricity during plan free hours, Twelve Hour Power and Free Power Weekends may be a great option to reduce the cost of your home energy.

Why Choose Direct Energy?

Direct Energy is a leading REP in Texas with over 550 thousand customers in Texas and over 4 million customers across North America.

Direct Energy offers a variety of products including:

• “Live Brighter” - Fixed price plans of various terms
• “Twelve Hour Power” - Free electricity from 9pm - 9am everyday
• “Free Power Weekends” - Free electricity from Friday 7pm to Sunday 12 Midnight
• “Green Texas” - 100% renewable energy

Direct Energy has a Google rating of 4.3 stars and has been serving customers in Texas for years.

Direct Energy Website - DirectEnergy.com
Direct Energy Customer Care Phone Number - 855.461.1926
Direct Energy Customer Care Hours:

• Monday thru Friday - 7am to 7pm CT
• Saturday - 7am to 4pm CT

Other Direct Energy Services include:

• Website Chat
• Direct Energy Online Account Management
• Direct Energy Automated Bill Pay

Does Direct Energy Offer 100% Renewable Energy Plans in Texas?

Yes. Direct Energy offers 100% renewable energy plans under the product-line name Direct Energy “Green Texas”. Direct Energy uses Renewable Energy Credits (REC) to match your home’s electricity usage and thus offset all of your “brown” energy usage. Each REC represents renewable energy generated from a sustainable electricity generation source such as Wind and Solar.